| Q: Where is the warranty label on HIPER PSU? |
| A: | The location of the warranty label is on the 1st screw above the main cable. In order to entitle for warranty service please make sure the warranty label is intact.
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| Q: Where can I find the serial number of my PSU brackets? |
| A: | Both the packaging container and the PSU will have a serial number label.
Example of a serial number label:
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| Q: When I shut down my computer, the power light and the CD ROM light stays on, what should I do? |
| A: | If you have bought our Type R MK II series power supplies (the ones that has USB ports at the back of PSU) you will probably encounter this issue. Known effected motherboards: Asus Striker Extreme, ASUS Blitz Formula SE, ASUS M2N32 SLI Deluxe, Asus Crosshair, Gigabyte GA-X38-DS4, Gigabyte P35C-DS3R, MSI K9N Neo V3 and Abit IP35 Pro.
Type R MK II series power supplies consist of USB module that required an USB cable to be attached on the motherboard. The reason could be the USB module of the PSU is conflicting with the motherboard's +5VSB power. HIPER has already fixed the problem in the current productions. For customer who bought the PSU earlier, the following is a little DIY that should fix the problem:
Step 1.
Loosen the fastener by a clip and pull out the red wire.
Step 2.
Insert the red wire to the empty slot (from slot 1 to 5).
Note: Removing the red wire will NOT effect the power on each USB port since the USB module is directly powered by the PSU, i.e. each USB port is still fully powered. |
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| Q: What is Hiper’s patented mesh body design all about? |
| A: | This is where the PSU is perforated with holes on the walls of the casing. |
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| Q: Is it true that warm air may leak back into the case with these perforations? |
| A: | Yes, this is a part of our thermal design and is an acceptable disadvantage. The perforations eliminates the formation of hotspots within the PSU and lowers the temperature up to 10% than those without and extending the life of the PSU. This also allows Hiper to use a lower speed fan to enable a quieter operation.
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| Q: I have a PSU and when a tester is applied to it there is no power coming accross the -5v rail. |
| A: | The -5V rail is removed according to the ATX v2.2 form factor and it's no longer needed. |
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| Q: I bought a graphic card that requires PCI-E 8 pin however my PSU do not have PCI-E 8-pin connector, can I still use it? |
| A: | Please refer to the illustration. Although HIPER recommends to use PSU equips with proper 8-pin connector for these high-power graphic card for full performance, the PCI-E 6-pin connector can still be inserted into the 8-pin receptacle. The 8-pin receptacle is idiot-proof so that the 6-pin can be properly aligned when plugging in leaving 2 pins unoccupied. There is no need for an adaptor to convert 6-pin to 8 pin. The graphic card can detect whether a 8-pin or 6-pin connector is plugged and consumes power accordingly, however any graphics operation and actual display to a connected output device, whether VGA or otherwise, is not guaranteed and is implementation dependent. Please always refer to the graphic card manual for power requirement.
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